What is your cancelation policy?

All sessions are paid for online through the booking site at the time of scheduling.

• All PAID bookings will be charged a $10.00 cancelation fee, subtracted from the refund, to cover associated fees regardless of the amount of notice given.

• CANCELATIONS MADE LESS THAN 24 HOURS OF YOUR SCHEDULED SHOOT TIME: If your appointment is cancelled within 24 hours of your scheduled appointment time a 50% cancelation fee will be incurred and you will be refunded 50% of your payment within Ten (10) business days. To avoid this fee, read “How to avoid a cancellation fee” below.

• CANCELATIONS MADE AT THE TIME OF THE SHOOT: All fees paid are considered non-refundable once the photographer arrives at the property. You will be required to book a new shoot and pay in full unless otherwise agreed by Elan Cloe Photography. Terms and Conditions apply.

• HOW TO AVOID A CANCELLATION FEE - Sometimes things happen last minute (we totally understand!) Instead of canceling your appointment, consider moving the appointment to a later date! Reach out via text to 540-207-8628 with a brief description of the situation and ask if you can reschedule. There is no charge for the first reschedule. Repeated reschedules may incur a fee.

When can I expect my pictures, scans, or video back?

Elan Cloe Photography works hard to get your media back to you as quickly as possible, without sacrificing quality. Here are the turnaround times for our services:

• Real Estate Photography - We ask for 24-36 hours to get your media back, however current turnaround time is typically by noon the day after your shoot.

• Other Photography - For events, branding, product photography, architectural photography, commercial work, headshots, portraits, etc. On average, you can expect our photography back within 1-2 weeks, depending on the size of the project. In some cases, the work will need more time, but clients are always welcome to check in to discuss the status of the work by emailing Elan at elan@elancloephotography.com

• Floor Plans - We ask for 24-36 hours to get your media back, however current turnaround time is typically by noon the day after your shoot.

• 3D Scans - We ask for 2-3 days to get your media back, however current turnaround time is typically by noon 2 days after your shoot.

• Video - We ask for 3-4 days to get your media back. Our editors need time to edit your video. Once it’s finished, you’ll receive an email with a final cut of your video for approval.

• Photoshop Edits - These include day-to-dusk edits, virtual staging, virtual decluttering, and item removal. As these edits and their complexity varies, you can expect your media back anywhere from the same day as the request to 3 days from

How do I download all of my images from my gallery in bulk?

Instructions to download in bulk: First, please make sure you're using this email address to have permission for downloading images. Then, find the download link at the top of the page, shown highlighted below.

This will email you a link to download the entire gallery to your computer. You can then choose which images you want to upload to the MLS.